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  On April 2, 2025, GCC's President and Executive Director Theo Spanos Dunfey was awarded The Fitzwater Center Medallion for Leadership in Public Communication at Franklin Pierce University's Marlin Fitzwater Center for Communication. Theo delivered The Medallion Lecture: "I'm No Expert: Confessions of a Generalist." Here's what she had to say. Before I begin with what I prepared several months ago when this event was originally supposed to take place, I want to first acknowledge how much has changed and continues to change every day since then. Changes that I believe are leading our country into unknown, and frankly frightening, territory in terms of our democracy, freedom of speech and civil discourse. I’m not going to address these issues directly – we hear about them everywhere, all the time from historians, political pundits, journalists and other so-called experts. Today, I’d like to speak with you about being a generalist, and I hope it will resonate with you as we all think about how we navigate these troubled waters. How did I end up here – accepting an award for communication? You see, I was this very shy little girl from Claremont, New Hampshire who relied on her sister (who’s sitting here in the audience) to speak for me. If someone asked me what my name was and how old I was, my sister would confidently answer: “Her name is Theo and she’s 5-years-old. I’m Kass and I’m 6!” I probably let this dynamic go on much too long, but that’s a story for another time and, honestly, for a therapist to hear.  Theo and Kass  Phoebe de Larrabeiti and Theo Spanos Dunfey The irony sure isn’t lost on me that I’m receiving the Fitzwater Medallion for Leadership in Public Communication but let me say what an honor it is to have been chosen for this award. I want to thank Sean O’Kane, chair of the board of Global Citizens Circle and former trustee of Franklin Pierce University, for first introducing me to the amazing Kristen Nevious, Director of the Fitzwater Center, who then introduced me to the very generous Christina Cliff, associate professor of political science and security studies. Together, along with Phoebe de Larrabeiti, assistant director for Global Citizens Circle, we worked on a series of critical issue discussion guides to accompany edited videos of Circle programs on topics such as monuments and their power to unite and to divide, the hard realities of police reform, as well as healing divisions and finding our common humanity. Neither Kristen nor Christina ever asked for anything in return but gave us confidence and the skills to begin a project that would allow hard but critical conversations to continue beyond our 90-minute programs, making them available to a wider public audience. For their help and friendship, I am most grateful. Let me also thank Marlin Fitzwater, whose prescience to found the Fitzwater Center “to prepare students for the responsibilities of inspired leadership and service in vibrant public discourse” is a lasting gift to Franklin Pierce University, to its students and scholars, and to the state of New Hampshire. As a native New Hampshirite and someone whose career began just about the same time that Mr. Fitzwater was establishing himself as a leader in political communications, I remember him well and I’d like to think that his passion for presidential politics was in the crisp NH air when I returned to Claremont after college for my first “real” job in a presidential primary campaign in 1983. It was just prior to this that my story of being a generalist really starts. I went to college and studied international affairs, which was a mix of courses in political science, economics, history, and anthropology. These weren’t the kinds of courses (except for history) that I had learned about at Stevens High School. I needed to know something about all of them before I could decide what I would really want delve into. Four years later, when I graduated, I realized I wasn’t an expert in any one discipline, though I felt I’d had a well-rounded education and that I’d enjoyed learning a little about a lot of topics. So, what else could I do but go home and work on a presidential campaign and use my broad knowledge to help organize and persuade people to support my candidate. Of course, that was a challenge too, because I still had those shyness tendencies and making cold calls to potential voters was something I really had to get used to. Though my candidate, astronaut and senator John Glenn, lost in the NH primary, I had found my voice, if not any particular expertise. Continuing a bit longer in NH politics, I worked on a gubernatorial campaign, before I decided to go back to studying international affairs. This time I thought, I’ll come out with a master’s degree that would convey on me a certain sense of expertise. I got a master’s in law and diplomacy from the Fletcher School at Tufts University. Sounds pretty expert, don’t you think? Guess what? I’m neither a lawyer nor a diplomat, nor have I ever been. Why that’s the name of the degree, I don’t know because Fletcher is a school that distinguishes itself for turning out generalists. I had to pick three fields of study, not one concentration – I chose international development, US diplomatic history, and international communications. Again, just as I had as an undergraduate, I learned a little about a lot. And no, I’m not diminishing that – I’m getting to my point really. And that is that being a generalist offers unique strengths in communication by fostering adaptability, empathy, and the ability to connect ideas across disciplines, with storytelling as a key tool. So why did I feel, and, to be honest, still sometimes feel, that I should be an expert in something? I believe there’s societal pressure to specialize. Society often equates expertise with authority. We live in a world that celebrates specialists. Think about it—doctors, scientists, engineers—they’re revered for their deep expertise. But with specialization comes a challenge: communication. Specialists often fall into "expert blind spots," using jargon or focusing so narrowly on their field that they struggle to connect with others outside their domain. I’ve felt this firsthand. In conversations with specialists, I’ve sometimes been overlooked because I didn’t have a single label—like “data analyst” or “Middle East expert.” Yet, what I’ve learned is that this lack of a defined niche allows me to see things from multiple perspectives. And here’s the problem with hyper-specialization: when we don’t communicate effectively, we limit innovation, collaboration, and progress. That’s where generalists step in. Being a generalist means being adaptable, empathetic, and able to see the bigger picture. First, adaptability. Generalists excel at translating complex ideas for diverse audiences. For instance, I once explained what it means to be a global citizen to a group of emerging leaders by comparing it to a conversation at a Global Citizens Circle program. I explained how open and honest discussions, even when they are about hard topics (which is really what Global Citizens Circle is all about), help everyone to understand our shared humanity. It isn’t just about simplifying; it’s about making the information relatable. Second, empathy. When you’ve dabbled in multiple fields, you start to understand the challenges and perspectives of different groups. This makes you a bridge-builder. I’ve worked to bring people of differing backgrounds, races, religions, and opinions together for respectful dialogue that advances solutions to problems that sometimes seem intractable. By reframing their disagreements as dialogue rather than debate, I’ve helped people find common ground. Finally, big-picture thinking. Specialists dive deep, but generalists connect the dots. We see patterns, relationships, and opportunities that others might miss. This broader perspective makes conversations richer and more dynamic. It also helps us form relationships and identify partnerships that provide give and take and benefit all. Here’s where storytelling comes in. Stories are universal. They break down barriers and make abstract concepts relatable. As generalists, we’re uniquely positioned to craft multidimensional stories because we draw on diverse experiences. For example, I’ve had the privilege through Global Citizens Circle to meet and converse with world leaders, local activists and emerging leaders from all over and from different sectors, and when I tell others about these interactions, I’m able to speak about them on a human level because I’ve listened to their stories even more than to their expertise, and this allows others to understand the shared humanity that doesn’t put one person above another. Stories don’t just explain; they inspire. And for generalists, they’re a way to translate the value of our diverse knowledge into something that resonates with everyone. This is why when we begin a Global Citizens Circle program, we always ask our discussion leaders to start with a personal story that relates to the topic at hand. It may be, “why did you get involved in this issue? And what has kept you going even when you thought you wanted to quit?” It’s through these kinds of questions that we hear answers that are relatable and have the power to inspire others. Of course, being a generalist isn’t always easy. Sometimes, I’ve felt like an outsider in conversations dominated by specialists. I’ve struggled with imposter syndrome, questioning whether I’m “enough” without a defined expertise. But here’s what I’ve learned: being a generalist is not about knowing everything. It’s about being curious, adaptable, and willing to learn. It’s about asking the right questions, connecting people, and telling and listening to stories that bridge gaps. The reward? Seeing people collaborate in ways they couldn’t before. Watching ideas flourish because you helped connect the dots. That’s the magic of being a generalist.  Theo Spanos Dunfey, Ukrainian Nobel Peace Laureate Oleksandra Matviichuk, and Phoebe de Larrabeiti Let me leave you with one final story. I never imagined as that shy little girl from a mill town in New Hampshire that I would travel the world and in so doing have opportunities to impact positive change. I never thought I would be able to help a young Afghan woman to leave Afghanistan to come to the US where she could get the education she wasn’t allowed in her country. I couldn’t imagine I’d meet a young Syrian peacebuilder who travelled with me to the west coast of Africa this past October for a peace conference and was so inspired to learn more about Africa that he is hoping to do a master’s program in African studies so that he can use lessons from that continent to help him make change in his own country. And I wouldn’t have imagined I would ever feel confident enough to share lunch and conversation with a human rights lawyer and Nobel Peace Laureate from Ukraine. But those are all things that I’ve experienced in just the past few years. How did it happen? Well, I’ve used my knowledge and curiosity as a generalist. So, my message to you is this: Don’t underestimate the power of being a generalist. Embrace your unique ability to connect ideas, people, and disciplines. Use storytelling to bridge divides and inspire action. We may not be experts in one thing, but we are experts in weaving the threads of our experiences into stories that inspire, connect, and transform. And in a world that is clearly struggling to communicate in ways that bring out the best of humanity, that might just be the most valuable expertise of all. Thank you. When we don’t communicate effectively, we limit innovation, collaboration, and progress.
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